The normal delivery time frame from our warehouse is 7 days.
Click here if your order is not received within this time frame.
The normal delivery time frame from our warehouse is 7 days. We recommend that you log into your account to view the delivery status of your order. You can access your account via the link at the top of the Tefal home page.
If you have logged into the site and confirmed the delivery status of your order and it is showing delivered or complete, please fill in this form .
If for some reason your goods did not arrive within the expected number of days, please fill in this form .
If you have any other delivery enquires please fill in this form .
There may be occasions where you feel it necessary to cancel or return an item.
If your order has been processed within the last 24 hours we may be able to cancel the order before dispatch.
If your order has been dispatched we will need to wait for you to receive the product before we arrange
for the return. Please wait for it to arrive before requesting cancellation or return.
Please note that the normal delivery time frame from our warehouse is 7 days.
Please fill in this form to cancel or return an item.
If you received damaged items please fill in this form .
If you think your item is faulty please fill in this form .
In the unlikely event you have a missing item from your order, please fill in this form.
If you have logged into the site and confirmed the delivery status of your order and it is showing delivered or complete, please fill in this form .
Sorry if you're experiencing problems with our site. In order for us to fix the problem, please click here.
Please fill in this form. Fields with a * are required.
We will deal with your enquiry as soon as possible.
You may also call our Helpline:-
0345 602 1454 - UK
01 677 4003 - ROI
Please check out our FAQ section for common problems and queries!
Our Instructions & Manuals section may also help you out.
Otherwise please fill in the form below or you may call us on 0345 602 1454.
If calling from the Republic Of Ireland Tel: 01 677 4003.
May we request that you do not send repeat emails as this will also delay a response to you.
Click here to find out more about our guarantees
Please see our Guarantee Information page for information on our guarantees. If after reading this page you still have a query, please fill in the form below.
You may also call our Helpline:-
0345 602 1454 - UK
01 677 4003 - ROI
We aim to provide a first class service to all our customers.
To help us improve our service, we appreciate your comments and feedback. Please fill in this form.
If you have any comments or suggestions on how we might improve our web site or services please fill in the comments box. If you would like to receive a response from us, please fill in your contact details.
All information received will be kept within our organisation and not passed to any third parties.
May we take this opportunity to thank you very much for your feedback.
Sorry if you're experiencing problems with our site.
In order for us to fix the problem, please click here.
Please fill in this form. Fields with a * are required.
We will deal with your enquiry as soon as possible.
You may also call our Helpline:-
0345 602 1454 - UK
01 677 4003 - ROI
Please visit www.tefal.com to find your local website.
To contact the public relations team at the Press Office, please use the form below.
Please note: This form must only be used by the media and for media related enquiries.
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Please DO NOT USE THIS FORM FOR any Product, Accessory, Stock or Guarantee Information, or in connection with the website. Please choose from the above list.
However, for any other general enquiry please complete the form below.
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